State Farm® Insurance Agent Amy Blackwell

"My vehicle was declared a total loss by the State Farm Claims Department on December 30, 2025. At the time of the loss, my policy was fully paid, active, and in good standing with no lapse in coverage. The policy included bodily injury limits of 100/300, $5,000 in medical payments coverage, $50 per day rental coverage, a $100 deductible, and uninsured motorist coverage. Lienholder coverage was properly listed and acknowledged in the policy file. Despite these undisputed facts, it is now mid-January and State Farm has failed to issue any payment whatsoever related to this claim. I remain without a vehicle. State Farm refused to release the vehicle back to me when I attempted to retrieve it. The lienholder has not been paid, and I have not received a single dollar—despite the claim being declared a total loss weeks ago. This delay is unreasonable, unjustified, and unacceptable. There is no lawful or contractual basis for withholding payment after a total loss determination, particularly when coverage is confirmed and premiums were fully paid. State Farm’s actions have caused ongoing financial hardship and deprivation of transportation, while the company continues to hold both the vehicle and the settlement funds. As a result of this conduct, I canceled my policy after the vehicle was totaled, as it is unreasonable to continue paying insurance premiums for a vehicle that State Farm has declared a total loss and refused to return. Any post-loss policy changes do not affect coverage in force at the time of the accident. Despite this, State Farm has also failed to promptly process and issue my premium refund. These facts raise serious concerns regarding claims-handling practices, bad faith delay, and consumer harm. Immediate resolution is required."

"Amy and her team have been there continuously for me. I now have my General Liability insurance and Worker's Comp with this firm. They also insure my house. Oh! I've also switched my car and life insurance over to them. I'd like to think I was special, but I really think they treat everyone like that. Maybe we are all special! If you want a State Farm agent you can trust, this is the place to go."

"Sidra went beyond the expected assistance when I spoke to her about my situation with the DMV today. If I can give her more than 5 stars, I would. Amy, you're lucky to have such a great employee."

"Thank you to Sabrina for helping me set up a new plan for my car. Super helpful."

"Friendly and helpful staff."

"Sidra worked with me via email to update some changes in my life insurance policy. I was impressed with her quick responses to my emails and drafting up my updated policy to sign, all on same day! Thank you for a smooth experience!"

"I talked to Sidra Mitchell to discuss the policy renewal and she was very diligent and answer all my questions. I'm very satisfied with her service."

"The service was perfect. Sabrina was very clear, concise, and very polite. She treats customers like people and provides and sounds very genuine."

"Sabrina was an amazing help to me!!"

"Donna was great. First time I have called my insurance company that ended with me smiling."

"Super-quick, friendly, efficient, and answered the phone right away as well as all of my questions."

"Amy was professional and courteous and able to send me the information I needed quickly and efficiently."

"Sabrina was super responsive and knowledgeable! It was a pleasure doing business!!!"

"Fantastic customer service! Always fast efficient and gets the best rates! I will never switch insurance companies love my agent at state farm!"

"SIdra and State Fsrm are always so helpful. Been with them since 1987"

"I had a wonderful experience with Sabrina . She was very professional and very knowledgeable in her field."

"I've been very happy with State Farm as an insurance company for over 30 years, and with this agent for the last 2'ish years. They're very responsive and quick to provide any information and activity requested."

"Any help keeping the cost down on this vehicle is Greatly appreciated because I keep it in the garage & it's only driven for special occasions. Many thanks to Amy's office for that 😁"

"Thank you so much Sidra for all your help with the big problem that I caused! You are a patient angel."

"All of my Insurance needs were not only met, but Sidra went above and beyond to help me get exactly what I needed for both my Trailer and golf cart. This agency offers everything I need all in one place and the customer service is absolutely amazing. Definitely using them again. A+ customer service."

"Always great at fixing all of my insurance policies! Never have to worry about things being handled."

"My agent, Sidra is very good, helpful, kind, and sweet, however, there are just times when a client needs the big boss, Ms. Blackwell, who was on 2 occasions scheduled to call me, which she never did. Sidra always went the extra mile, however, as I said, there are times when the boss needs to step in and help the client. I had issues with the claims department and yet, Ms. Blackwell never ever spoke to me or stepped in to help.. During all the time I was with her, I only met her and saw her once, but never ever again. I have nothing personal against Ms. Blackwell except to say that she should get more involved with her clients. As to Sidra, she always tried to call Claims Dept. and also called a repair shop on my behalf. I only have positive things to say about her and will truthfully miss her. There is nothing personal that I have against anyone at Ms. Blackwell's agency. Since I am reviewing Sidra, I will give her an outstanding review, but do expect the top boss to get involved when needed. Ms. Blackwell, seemed to be quite polite and nice when I met her that one and only time, so again nothing personal, however, as to Sidra, she does go the extra mile, but there are just certain things an agent can't do without help from the top person at the agency. Therefore, as to Sidra, you get 5 stars. I'm sorry it had to end this way, but I am changing offices for the reasons listed above."

"Sabrina was very helpful and understanding. She helped me getting everything right with my car insurance. Highly recommend"

"Sabrina was amazing! She was very helpful and informative. I highly recommend State Farm to anyone."

"Donna was DELIGHTFUL!!!!"